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MINDFULNESS IN CORONA TIMES

Our precautions for your holiday at the Hotel Edenlehen

ARRIVAL - WELCOME TO THE HOTEL EDENLEHEN

We are very happy to welcome you again in the PARADISE ON TIME AT THE ZILLERTAL! We have now summarized some rules of conduct which should serve as guidelines for you to enjoy a carefree holiday at the HOTEL EDENLEHEN!

We kindly ask you to wear a mouth and nose protector on your arrival and in the entire inside area of the hotel, except in your booked room or suite, except for children under 6 years of age or persons who cannot be expected to wear one.

Furthermore, we ask you to refrain from the usual welcome rituals such as shaking hands etc. and to keep a minimum distance of 1 meter to other people, except to people from the same household or fellow travellers in the same accommodation unit.

In your booked room or suite it is not necessary to wear a mouth and nose protector.

We also appeal to the personal responsibility of each individual and would like to ask you to start your holiday only HEALTHY!


CHECK-IN / CHECK-OUT

We will obtain all necessary information and personal data from you in advance by e-mail or telephone - however, the signature on the registration form must still be made personally upon your arrival! Thus we guarantee a safe and comfortable check-in at the HOTEL EDENLEHEN, so that you can enjoy your holiday from the first minute!

You can pay the bill as usual at the reception, as we have taken special security precautions!

 

 

HYGIENE - CLEANLINESS

We set up disinfectant dispensers in all important areas of the hotel, which remind and invite you to regularly disinfect your hands! Of course, we have also trained and informed our employees in this regard - we take our responsibility very seriously and assure you of the highest precautionary measures according to the applicable guidelines in the HOTEL EDENLEHEN!

All publicly accessible areas such as the reception hall, restaurant, kitchen, wellness and fitness area, playroom, toilets   etc. are regularly cleaned and disinfected in shortened cleaning cycles. This also includes banisters, handles, etc.

 

 

ROOMS AND SUITES

We clean the rooms and suites at the HOTEL EDENLEHEN daily with special, disinfectant cleaning agents and adapt to the specified standards of safety.

Our chambermaids focus on the neuralgic spots and touch points such as door handles, handles, surfaces, remote controls, etc.

CUISINE

We have worked out various measures to offer you a culinary experience at the HOTEL EDENLEHEN at the usual high level - of course in compliance with legal regulations such as table distances, mouth guard and additional safety precautions such as multiple disinfectant dispensers etc.

As usual, our chef Walter Stippler and his team will spoil you with their culinary delights. For many years, they have been focusing on freshness, regionalism & sustainability of the prepared dishes. For example, we use products from our own agriculture and the region and will continue to expand this range in the future.

Also our very popular EDENLEHEN breakfast buffet will take place as usual. At the buffet and on the way to your table we ask you to wear a mouth guard out of respect and politeness towards the other guests and to disinfect your hands beforehand at the specially placed disinfectant dispenser. At the table itself no mouthguard is necessary.

WELLNESS - SPA - SPORT

We make sure that you can also use and enjoy our wellness oasis with sauna, pool and relaxation zones without any worries! Furthermore, the sauna, steam bath and pool may only be used by a certain number of guests at the same time - in compliance with a defined minimum distance and other rules of conduct which are posted in the sauna and pool area! In addition, there are already clear guidelines on cleaning and disinfection cycles in the Bathing Hygiene Ordinance.

Our fitness room will also be available for you, which can be ventilated regularly and extensively through the access to the atrium. Here you will also find disinfection dispensers etc.

Our active program in summer with hiking and bike guide Thomas will take place in a separate form in smaller guest groups!

Our large Garden Eden not only creates enough free space but is also the optimal and probably most beautiful place to relax and draw new energy & vitality!

 

WEEKLY TESTS

Since the summer, our employees have been tested weekly on Covid-19 to ensure the highest level of security for YOU and our Edenlehen team!


SAFE HOSPITALITY

Further details about Corona and Tourism were also worked out by the holiday destination Mayrhofen/Hippach!



Cancellation conditions within the framework of the Corona Virus for Winter 2020/21

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements during Winter 2020/21 (1.12.2020 -11.4.2021):

Up to 48 hours/2 days before arrival we do NOT charge any cancellation fees and NO pre-payment as usual! Within 48 hours/2 days before arrival we charge 30% of the total package price! In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.

 

Cancellation conditions within the framework of the Corona Virus for Summer & Fall 2021

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements during Summer & Fall 2021 (11.4.-31.10.2021):

Up to 48 hours/2 days before arrival we do NOT charge any cancellation fees! Within 48 hours/2 days before arrival we charge 30% of the total package price! In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! The pre-payment of 250,- Euro can be retained! We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.

 

 

 

MINDFULNESS IN CORONA TIMES

Our precautions for your holiday at the Apartments Edenlehen

ARRIVAL - WELCOME TO THE APARTMENTS EDENLEHEN

We are very pleased to welcome you again in our APARTMENTS EDENLEHEN! We have now summarized some rules of conduct for you, which should serve as guidelines for you to enjoy a carefree holiday!

We kindly ask you to wear a mouth and nose protector on your arrival and in the entrance and reception area, in the underground car park as well as in the elevator of APARTMENTS EDENLEHEN, except for children under 6 years of age or persons who cannot be expected to wear it for health reasons.

Furthermore, we ask you to refrain from the usual welcoming rituals such as shaking hands etc. and to keep a minimum distance of 1 meter to other people, except to people from the common household or fellow travellers in the same accommodation unit.

In your booked apartment it is not necessary to wear a mouth and nose protector.

We also appeal to the personal responsibility of each individual and would like to ask you to start your holiday only HEALTHY!

 

CHECK-IN / CHECK-OUT

We will obtain all necessary information and personal data from you in advance by e-mail or telephone - however, the signature on the registration form must still be made personally upon your arrival! Thus we guarantee a safe and comfortable check-in at our APARTMENTS EDENLEHEN, so that you can enjoy your holiday from the very first minute!

You can settle the bill as usual at the reception, because we have taken special security precautions!

The check-in & check-out still takes place at the Hotel Edenlehen - 200m away from the APARTMENTS EDENLEHEN


HYGIENE - CLEANLINESS

We place disinfectant dispensers in all important areas in the APARTMENTS EDENLEHEN, which remind and invite you to regularly disinfect your hands!

Of course, we have also trained and informed our employees in this regard - we take our responsibility very seriously and assure you of the highest precautionary measures according to the applicable guidelines in APARTMENTS EDENLEHEN!

 

APARTMENTS

The apartments are cleaned before and after each new occupancy with special disinfectant detergents that meet the specified safety standards.

WELLNESS - SPA

You can use and enjoy the EDENLEHEN SPA with Bio sauna, Finnish sauna, infrared cabin, Swiss stone pine lounge, etc. without any worries!

However, the saunas and infrared cabins may only be used by a certain number of guests at the same time - subject to a defined minimum distance of 1 meter and other rules of conduct which are posted in the sauna and relaxation area! We appeal here once again urgently to your personal responsibility! In addition, we ask you not to use sauna infusions!

You will find disinfection columns here as well, in order to guarantee the necessary and additional hygiene!

WEEKLY TESTS

Since the summer, our employees have been tested weekly on Covid-19 to ensure the highest level of security for YOU and our Edenlehen team!


SAFE HOSPITALITY

Further details about Corona and Tourism were also worked out by the holiday destination Mayrhofen/Hippach!



Cancellation conditions within the framework of the Corona Virus for Fall 2020

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements:

Up to 48 hours/2 days before arrival we do NOT charge any cancellation fees and NO pre-payment as usual! Within 48 hours/2 days before arrival we charge 30% of the total package price! In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.

 

Cancellation conditions within the framework of the Corona Virus for the Winter 2020/21

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements:

Up to 7 days before arrival FREE CANCELLATION possible and no pre-payment is required as usual! From 6 days to 1 day before arrival 90% of the total arrangement price will be charged. In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.

Cancellation conditions within the framework of the Corona Virus for the Summer & Fall 2021

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements:

Up to 7 days before arrival FREE CANCELLATION possible! From 6 days to 1 day before arrival 90% of the total arrangement price will be charged. In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! The deposit of 300,- Euro is excluded from this regulation and can be retained in any case. We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.