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Good to Know

Useful information about the Edenlehen

General Information

Non-smoking rooms:
All our rooms have be designated as non-smoking. We ask you not to smoke in the room. The entire dining room is also a non-smoking area.

Internet:
Free WiFi available!

Dogs:
Your four-legged friend is welcome, subject to advance notification, at a daily rate of € 15,00 (excluding food). Final cleaning € 15,00. When choosing your room, please note that dogs are not permitted in rooms not indicated as such, nor in the dining room or spa area. Please bring your own dog blanket and basket with you! Many thanks! Per room is 1 dog allowed to stay in!

Double rooms for single occupancy:
On request and generally only for the following room categories: Double room Brandberg, Mayrhofen or Grünberg.

Bed and breakfast:
We deduct €10.00 per person from the daily rate. We would also ask you to refrain from using any type of cooking devices in the room. Your holiday should be relaxing and enjoyable and nothing is more delicious than our own fine cuisine.

General Terms

Deposits / Confirmed Reservations:
To confirm your booking, we ask for a deposit of € 250 per room. This amount should reach us within 14 days of making the booking. Our bank details:

IBAN: AT07 3627 4000 0020 6052
BIC-CODE: RZTIAT 22274.

You can use these account details to make a transfer payment for your deposit free of charge within Europe, with the exception of countries not part of the European Currency Union (e.g. Switzerland,...) or payment by credit card (VISA and Mastercard).

Group deposits are subject to special agreement. 

"Due to our special cancellation policy for bookings in summer & autumn 2020 no deposit is required for reservations in the period from 1.6. to 31.10.2020!"

Quotations

The quotation is regarded as non-binding information about the room rate at a given time. The quotation serves as a non-binding notification only. If a booking is required, a definite reservation must be made with a booking confirmation, signature and payment of a deposit.

Arrival & Departure

Your temporary paradise is available from 14.00 hrs. Please vacate your room by 11:00 hrs on your day of departure.

Payment

Your hotel account can be settled in cash, by VISA , Mastercard or 'EC' debit card. 

Local tourist tax:
There is a local tourist tax rate of € 2,20 per person/day (starting from 15 years and is not included in the room rate)

Bookings /Reservations

We would ask you to provide details of the total number of people in your party at the time of making your booking. All our double rooms accommodate a maximum of 2 people. If you are arriving with additional people, we ask you to state the correct number and book additional rooms as appropriate!

Food & Drink

Food intolerances and allergies are continually increasing. We therefore follow EU requirements by including the most common allergic information on our menu as appropriate. Please note that we are known for our traditional local cuisine. We do not offer kosher or halal food.

Medical Services

We would advise you that doctor's visits must normally be paid for upfront in cash, and then reclaimed from your health insurer at a later stage.

Restaurant, Dining Rooms & Bar

There is a smoking ban in all areas of Edenlehen. Our Edenlehen Smoking Lounge near the main entrance invites cigarette and cigar lovers to linger - cooled in summer, ventilated and heated in winter!


We support and live in accordance with the values of modern 21st century society, including the openness, equality and peaceful coexistence associated with it. Austrian culture is one of the the most tolerant and hospitable ones worldwide. We enjoy welcoming people from around the world to our hotel but ask you to respect our values and ideals.


In our culture, black is a symbol of grief and loss. Visual impressions, more precisely looking into the face of our counterpart, is therefore essential for building trust and coexistence.

Our prices include the following services:

Accommodation with half board (comprising breakfast and a 4-course table d'hote dinner), use of the spa and gym area, swimming pool, garden, children's play area and 'Teensworld', excluding local taxes of 2,20 Euro per day from 15 years.
Our prices are non-negotiable and binding. Price negotiation is not welcomed in our region.

 

Travel & Transport

We would like to advise you that strict traffic regulations apply in Austria and that, for example, children may only be carried in special child seats appropriate to their age. It is also compulsory to carry a high-visibility safety vest for every person in the car.

Spa Area at the Edenlehen

All facilities in the Edenlehen sauna area are available to adults and children over 16 years only. Massage appointments can be changed or cancelled free of charge up to 24 hours in advance. In the event of late cancellations or late arrival for appointments, the full cost of the treatment will be charged. Treatments forming part of special packages will not be reimbursed in the event of cancellation. We would ask guests to enter the sauna area without bathing clothes. Clothing such as swimsuits or swimming trunks, head coverings such as bathing caps etc. are not permitted due to hygiene regulations.
We would also ask you to respect these regulations in the indoor and outdoor pool areas by wearing appropriate bathing clothes. Swimming in normal clothes is also contrary to hygiene regulations and is therefore not permitted.

Room Service

Our diligent chamber maids work daily to ensure that our rooms are kept clean and attractive for you. This is not only a service, but also a duty, as the Supreme Court has made clear in numerous decisions.
As operator of an accommodation service, one can & is allowed access to the hotel rooms at all times.
Here is an excerpt from the ruling: "A hotelier is obliged to monitor the hotel's room, facilities and their use. Not the guest, but independent of the question of the hotelier's duty of maintenance, any defects occurring must be rectified, he has the right of regular access to a hotel room (e.g. for control and cleaning purposes) irrespective of the wishes of the guest. On the other hand a lessor in a landlord relationship involving rooms can demand access, where this is necessary to safeguard his interests that are worthy of protection and it is reasonable to expect from the lessee (§ 1098 ABGB Rz 4 mwN).

Room Requests

We will be pleased to note your wishes regarding specific rooms and floors. However, we reserve the right to make changes.


Booking Conditions

Cancellation conditions within the framework of the Corona Virus for Summer & Fall 2020

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements during Summer & Fall 2020 (1.6.-31.10.2020):

Up to 48 hours/2 days before arrival we do NOT charge any cancellation fees and NO pre-payment as usual! Within 48 hours/2 days before arrival we charge 30% of the total package price! In case of non-arrival without cancellation or indication of reasons we charge 100% of the total price! We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.

 

Cancellation conditions within the framework of the Corona Virus for Winter & Summer 2020/21

A cancellation sounds unpleasant and it is - for you as well as for us especially in this difficult time in the wake of the corona virus! In this respect, we have now created modified cancellation rules especially for this phase, which we charge as follows for booked arrangements:

Up to 1 month (up to 31 days) before the start of your holiday no cancellation fees, from 1 month to 3 weeks (30 to 21 days) before the start of your holiday we charge 40% of the total package price, from 3 weeks to 1 week (21 to 7 days) before the start of your holiday we charge 70% of the total package price and in the last week (6 days to 1 day) before the arrival date we charge 90% of the total package price. In case of non-arrival without cancellation or indication of reasons we charge 100 % of the total price! The deposit is excluded from this regulation and can be retained in any case. We recommend a travel cancellation insurance e.g. Europäische Reiseversicherung. Generally, cancellations of reservations are only accepted in written form.